Meet the Team

We recognize that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.

Dr. Carmen Santos

Personnel Administrator and Corporation Secretary

Carmen is Dr. Pollack’s wife and a licensed clinical psychologist with a practice of her own in Glastonbury. She has been an integral member of the Pollack team, who assists with all personnel matters, some marketing, and generally provides doctor and staff support as needed. Carmen enjoys working with such a wonderful team of people who all want the very best for their patients.


Financial Coordinator

Alicia is our financial coordinator and helps our patients find a way to make orthodontic treatment fit into their budget. One of the most rewarding aspects of her job is watching patients’ personalities and confidence change and grow as a result of receiving orthodontic treatment.


Treatment Coordinator

As our treatment coordinator, Marci has the opportunity to meet with all our new patients and work with them throughout their treatments to make sure they receive the best care possible. She enjoys welcoming new patients and making our current patients feel at home.


Scheduling Coordinator

As the scheduling coordinator, Diane helps patients schedule appointments and answers any questions they may have. She greatly enjoys getting to know all of our new patients and making each patient feel welcome in our office.


Orthodontic Assistant and Clinical Coordinator

Maria loves seeing the transformation that takes place when our patients get their braces off. Seeing the excitement and pleasure on their faces and the joy on their parents’ faces when treatment is complete is the best part of her job.

American Dental Association American Association of Orthodontists Damon System - more than straight teeth Chase Health Advance Financing options