Coronavirus Update

Coronavirus (COVID-19) Update from Pollack Orthodontics
Revised March 14, 2020 

Pollack Orthodontics is open for business

Due to recent public health concerns, Pollack Orthodontics is actively monitoring information from the Center for Disease Control and Prevention (CDC) and local officials regarding the spread of COVID-19 (Novel Coronavirus disease). The safety of our patients, guests and staff is our top priority. As such, we are continuing to follow stringent infection prevention protocols. Our facility maintenance teams have increased the frequency with which they sanitize and clean public spaces. We ask all patient and visitors to notify us in advance if they feel they are at risk for COVID-19 and to take preventative measures for the safety of themselves, and others.  

**If you have flu or cold-like symptoms such as a cough or fever, newly developed shortness of breath, or if you have recently traveled to an area outside the US with known coronavirus (COVID-19) or been in contact with someone who has traveled or contracted the virus, please call us at 860-289-5159 (East Hartford), or 860-456-4135 (Willimantic) to reschedule your appointment.

As a safety measure to our guests, staff and other patients, we are unable to treat patients who present with any of these symptoms and we require a two-week waiting period for an appointment if you have traveled to international areas or heavily affected areas, or been in contact with someone who is ill.**

Symptoms and Preventive Measures

Symptoms of COVID-19 include fever, cough and difficulty breathing. These symptoms may be similar to the flu or the common cold. In more severe cases, infection can cause pneumonia and other complications, especially in infants, older individuals and those with underlying health conditions.

Please review the CDC website for the latest travel advisories when considering travel for yourself or your family. Also, remember that your best defense to help prevent the spread of respiratory diseases like COVID-19 is to follow good prevention practices:

  • Wash your hands frequently with soap and warm water for at least 20 seconds or use an alcohol-based hand sanitizer.
  • Cover coughs and sneezes with tissues.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces, like your cell phone.
  • Avoid close contact with people who are sick.
  • Stay home if you are feeling sick.
  • If you are caring for an ill person, stay home for an estimated incubation period (2 weeks).
  • If you have traveled recently or have been in close contact with a person diagnosed with COVID-19 and are experiencing the above symptoms, please seek medical attention right away.
  • Before you go to any healthcare facility, call ahead and let them know of your recent travel and symptoms or contact with someone who has traveled or been ill.

Our priority is to protect our patients, guests and staff, thank you for your cooperation and understanding.  By working together we can all get through this in as healthy a manner as possible.  

American Association of Orthodontists American Dental Association
Damon Smile Chase Health Advance
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